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Frequently Asked Questions

FAQs

Find answers to common questions regarding our services, preparing your artwork and how best
to print your project. If you don’t see what you need – call or contact us online.

General Questions

Eureka doesn’t claim to offer what the big online printing companies do – it is the last thing we actually want our business to be!

If you’re just after the cheapest price, and quality and service are much lower priorities for you, then online print shops certainly have you covered.

That’s not to say there isn’t an enormous benefit in using online. But it pays to know the difference between an online print shop and a bricks and mortar business that allows you to communicate with them online. You want the convenience of online communication with the flexibility and service of dealing with real people. Not to mention dealing with the actual manufacturers rather than a middle man.

We regularly travel to meet with prospective and existing clients, and any relevant stakeholders to discuss upcoming projects and tenders. We also welcome you to visit Eureka Printers to see our facilities, meet our friendly and highly skilled team, or perhaps to do a presscheck for a big job. You simply won’t get that from an online printer, or many other print providers for that matter.

Yes, we specialise in high quality, custom printed products. Use our form on the contact page to request a quote on any printed material that doesn’t fit our standard products.

This depends on the complexity of your quote request. The vast majority of our estimates are done within 24 hours.

Our pricing is very competitive and estimates expire after 30 days. We’re happy to re-quote your project at any time.

Digital printing allows for faster speed and turn around times, but no matter what is required, the team at Eureka are dedicated to high level customer service –  so we get the job done!

You can call us at Eureka Printers on 08 8356 1122 from 8am to 5.30pm ACST Monday through Friday. You can send an email at any time.

We can deliver Australia wide. If you are in metro Adelaide, sometimes you can even expect personal delivery as we like to meet as many of our clients as we can face to face. Pick-up can also be arranged if this is convenient for you.

In regards to delivery in multiple locations – yes we can. Let us know what quantities need to go where and it will be done, no problems.

Yes. We deliver a lot of goods to third party customers with complete confidentiality, and can also supply you samples for your records.

Yes. We regularly organise the bulk print and mailing of items such as flyers, newsletters, postcards, and letters, either as personalised and barcoded mail, or unaddressed marketing material.

Artwork Questions

Our graphic design team can work with you on any project. Whether you’re a seasoned marketer just wanting something pulled together to be print ready. Or perhaps you’re starting from scratch and need everything from logo design to your first business card. And everything in between.

The Portable Document Format (PDF) is generally the preferred file format for submitting a document for printing as it works with virtually all professional printing and digital output devices. By design, a PDF file incorporates the information needed to maintain document consistency from system to system.

Most other file formats such as Adobe InDesign, Illustrator and Microsoft Word are easily converted to PDF format.

Definitely. There is no difference between a file copied to a USB and sent as an email attachment as long as it is a valid artwork file.

All images must be saved in CYMK mode between 300-500dpi. Please make sure all colours are nominated correctly as PMS or CYMK and are relevant to the job you are submitting.

RGB refers to the primary colours of light, Red, Green and Blue, that are used in monitors, television screens, digital cameras and scanners. CMYK refers to the primary colours of pigment: Cyan, Magenta, Yellow, and Black. These are the inks used on the press in “4-colour process printing”, commonly referred to as “full colour printing”.

The combination of RGB light creates white, while the combination of CMYK inks creates black. Therefore, it is physically impossible for the printing press to exactly reproduce colours as we see them on our monitors.

Many programs have the capability to convert the layout/images from the RGB colour space to the CMYK colour space. We request that you convert your colours from RGB to CMYK if your tools allow you to. By doing it yourself, you have maximum control over the results. You may notice a shift in colour when converting from RGB to CMYK. If you do not like the appearance in CMYK, we recommend that you make adjustments while working in CMYK (usually lightening). Generally, you should specify CMYK colour builds that look a little lighter than you want, since the dots of ink “fatten up” on press, giving you more pigment on paper than you see on your monitor. Be especially careful to keep backgrounds light if there is black or dark coloured text over it, so that the text remains readable. See our RGB – CMYK Tips article for more details.

Yes, definitely. This is standard practice at Eureka. A hard or soft copy proof, depending on the requirements of your job will be produced.

Some tips for checking your proofs:

  • Are all measurements correct?
  • Check all page numbers are correct and in the right position.
  • Does it fold correctly? In this instance we recommend a hard copy proof (particularly if there are multiple pages).
  • Are your photographs and graphics placed correctly?
  • Are you satisfied with the quality and colour of your images?
  • Proof read, proof read and do a final proof read. Check your copy thoroughly for any mistakes. Check all phone numbers, addresses, email and website addresses. Get someone else to run their eyes over it.

A PDF soft proof is supplied for every order. The purpose of the PDF soft proof is for the customer to check that the correct file has been used, and that there are no issues with the artwork prior to going to press. We always advise our customers to check their soft PDF proof very carefully before giving their approval for print.

Most people are surprised at how well their piece matches what they see. But because of wide differences in monitor calibration and the different technologies used, some printed colours may not exactly match the colours on your specific monitor. Please see our RGB – CMYK Tips article for important instructions on getting the results you want.

Pantone colours refer to the Pantone Matching System (PMS), a colour matching system used by the printing industry whereby printing colours are identified by a unique name or number (as opposed to just a visual reference).

This helps make sure that colours turn out the same from system to system, and print run to print run.

No. All files are imposed automatically by our workflow. If you submit the imposed file yourself, chances are that we will have to break it apart and re-impose it.

Print Questions

‘Gang Printing’ or a ‘Gang run’ is where your project is put on a press with many other jobs at the same time (on the same sheet). Colour quality control is compromised within each job, also making it difficult to get the same colour when you do your reprint or when you want colour consistency across your range of printed materials.

And NO we do not do this. Because we promote ourselves as having the best quality we simply cannot afford such practices – we wouldn’t be able to meet our internal quality control standards let alone the expectations of our clients.

We are proud to use high-end production digital machines as well as offset presses in our production facilities. Our digital presses are not digital photocopiers, but state of the art, digital production presses.

The quality of both our offset and digital printing is comparable to the glossy magazines found on newsstands. Many instant printers claim to be digital printers by using colour copiers; this is not the case with us.

  • Consistent high-quality images. Offset printing produces sharper and cleaner images and type than digital printing.
  • The print quality is generally better then in digital printing.
  • Works on a wide range of printing surfaces, including paper, wood, cloth, metal, leather, rough paper and plastic.
  • Cheaper for high volume printing. The overall price per printed piece drops.
  • Wide colour gamut. Offset printing can accurately reproduce colours from the Pantone Matching System, while digital methods only simulate Pantone colour using four-colour printing.
  • Cheaper low volume printing. While the unit cost of each piece may be higher than with offset printing, when setup costs are included digital printing provides lower per unit costs for small print runs.
  • Faster turnaround time.
  • Variable data printing.
  • Better for the environment. Digital printing uses dry ink or toner, which doesn’t emit any VOCs in printing. Also, this printing method produces much less paper waste then offset, because the set-up time is shorter.
  • More accurate proofing.

The quality difference can vary from almost negligible to significant. Most photographs and text will reproduce well on our high-end digital press. However, if a job has large solid areas of colour, offset printing will achieve much better print quality.

Although we print on the best digital presses available on the market, we cannot guarantee offset-quality printing on all short run jobs.

Every job is different. Some jobs can be produced in a matter of minutes or even hours, while some may take several days to complete.

Let us know when you need your job completed and we’ll let you know if it can be done. We go to great lengths to meet even your most demanding timelines.

Yes. Our team will discuss your requirements and advise on the pro’s and con’s of different stock options. We also have samples on site.

Let's discuss how we can work together on your next print project,
or request an information sample pack

Let's discuss how we can work together on your next print project, or request an information sample pack

Tips n Tricks

We want to share our expertise to help our clients succeed,
so keep checking back to find out the latest advice about marketing ideas,
creative design, colour management, fonts and paper and ink selections

We want to share our expertise to help our clients succeed, so keep checking back to find out the latest advice about marketing ideas, creative design, colour management, fonts and paper and ink selections